The Rise and Fall of Tension
July 1, 2014
Tension Raising Behaviours;
100% statements
Labelling
Put downs and excitable statements
Threats
Interpreting/analysing/patronising/matronising
Collecting allies
Non-verbal behaviours
Preparing an attack
Sarcasm
Defensiveness/self justifying
Over detailing
Tension Reducing Behaviours;
Acknowledging probable legitimate concerns
Put in perspective
Be specific
Own the interpretation
Own the personal response
Invite feedback
Invite response
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Aled
Hi Geoff - wanted to get in touch somehow because I'd like to do a video Skype interview with you for Mediator Academy. I would have got in touch via email but for some reason the link from KluwerMediationBlog to your website isn't working. Happy to discuss topics for the interview. Look forward to hearing from you. Thanks Aled