mediation skills

 Interesting ripples on the interweb about mediator 'styles' - (see the LinkedIn group 'ADR, Conflict Resolution and Mediation Exchange'). One discussion thread was prompted by a nice 'Emperor's New…

In this posting I want to reflect on how, as a mediator, I’ve learnt much from the related but independent conflict management process, called conflict coaching. Before I get ahead of myself, however…

Professions (and hence professionals) are both blessed and cursed with high expectations. The upside is clear: the public expects high standards, expertise and care, and in return is prepared to pay…

It is often said that listening is one of a mediator’s core skills. At the same time the parties’ ability to listen to each other is equally important. Where parties’ communication has broken down to…

 I was recently given an extraordinary birthday present: a day at the Nick Nairn Cook School (www.nicknairncookschool.com). Nick Nairn is one of Scotland's most famous celebrity chefs, known for his…