Future of mediation

“There can be no keener revelation of a society’s soul than the way in which it treats its children.” (Nelson Mandela) The inspiration for this piece has come from a two very different sources. First…

If you were unaware that last week was Cyberweek 2014, you missed a chance to take part in the 17th annual online conference dedicated to innovations and development in Online Dispute Resolution (ODR…

“The key to doing well lies not in overcoming others, but in eliciting their co-operation." Robert Axelrod “Although negotiation takes place every day, it is not easy to do well. Standard strategies…

It is one of the defining characteristics of professions whose stakeholders invest great trust in their practitioners. Doctors make the Hippocratic Oath. Accountants, lawyers, police officers,…

 Before I left my law firm in the late 1990's David Maister, a Boston management guru of whom many of you will know, was the darling of every large service firm, especially in the law and accountancy…

  In his recent posting for the Kluwer Arbitration Blog, Michael McIlwrath picks up on what I affectionately refer to as the NYC4M (New York Convention for Mediation) theme, that is the debate about…

Many of us have been hearing about Online Dispute Resolution (ODR) for years but haven’t quite got round to using it. It sounds like a nice idea when face-to-face mediation isn’t an option through…

Talking to Dr Gilbert Wong Senior Superintendent, Commanding Officer, Police Negotiation Cadre, Hong Kong   Walking into Gilbert Wong’s office is like stumbling into Aladdin’s Cave – a treasure trove…

  Czech Innovation: "Mediation Assistants" Fascinating visit to the Czech Republic recently. I was asked to provide the training for a group of ‘mediation assistants’. Never having heard the term…